Overseas Customers - Ireland, Europe, USA and Beyond
Please contact us by email or telephone BEFORE placing your order. For a brief overview of the process please click HERE.
Payment
a) Full payment is required at the time of ordering for all in stock items.
b) For special order items that are on 12-14 week delivery (clearly marked or non-stocked sizes) we require an initial 50% deposit and then the full balance (and delivery costs) to be paid before delivery. The deposit represents part payment for the goods - if the order is subsequently cancelled by you Love French Interiors shall be entitled to retain the deposit to the extent of covering our reasonable losses and expenses suffered as a result of the cancellation as for special and bespoke orders we are financially obligated to purchase the furniture from our manufacturer.
c) For bespoke and custom made items we require full payment in advance (unless we agree otherwise) as these items are being made specifically for you. Bespoke items cannot be cancelled once 7 days have passed from the date of payment as they are custom made for you.
d) All orders for fabric are payable in full at the time of ordering and are non refundable.
We accept payments by cheque, bank/BACS transfers, credit/debit cards and Paypal. Please note that Paypal and credit/debit card payments incur a 4% processing fee. We regret that American Express is not currently accepted.
Scheduled Delivery Costs
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically and you will always be able to see this charge before confirming your order. Please note that delivery charges will not be refunded in the event of an order later being returned - except where the product arrives damaged - as the delivery is a service carried out on our behalf by a 3rd party.
The rates below only apply to our specialist carrier service - we use a dedicated furniture carrier who schedules your delivery in advance. For smaller items sent by Royal Mail (or other courier) prices will vary and can be checked by either adding the item to your basket or by contacting us. Please don't hesitate to contact us in the event of any questions.
Private Delivery For most items customers are welcome to use their own delivery service - please contact us for further information. (Please note that if you use your own courier you are responsible for arranging your own insurance against damage/loss etc in transit.)
Free Delivery (where applicable):
Where FREE UK Mainland delivery is offered this will not apply to the following postcode areas:
Inverness, Kilmarnock, Kirkwall, Lerwick, Outer Hebrides, Paisley, Perth and all Isles eg. Isle of Wight, Isle of Man, Jersey etc
We can deliver to the above areas and can obtain a quote for you. We can also deliver to the nearest mainland port for you to arrange onwards delivery. Alternatively you are welcome to arrange collection from ourselves by courier or in person - please contact us to discuss these options.
Specialist Furniture Carrier prices:
£60 England
£65 Wales (Postcodes CF, NP, SA)
£65 North East (Postcodes BD, DH, DL, DN, HD, HG, HU, HX, LN, LS, NE, S, SR, TS, WF, YO)
£65 North West (Postcodes BB, BL, CA, CH, CW, FY, L, LA, M, OL, PR, SK, SY, TF, WA, WN)
Scotland Delivery to Scotland starts at £70 and depends upon location - please contact us for a quote.
A small surcharge will apply to more remote areas such as the Scottish Highlands, Isle of Man and the postcodes shown below but you will be informed of this before your order is processed. Free delivery offers do not apply to these locations but a subsidy equivalent to a UK mainland delivery will be applied instead. We can also deliver to all Islands.
The following post codes have a surcharge. Please contact us to get an exact delivery price if you live in one of these areas: LD, DG, TD, KA, KW, ZE, HS, ML, EH, G, LL, TR, KY, FK, PA, DD, PH, AB and IV.
White Glove / Two Man Delivery Service
For a small supplement we can offer our unique 'White Glove' delivery service. This is a personalised two man delivery service that will place the furniture in the customer's room of choice, unpack the items, perform basic assembly and then remove and dispose of all the waste and packing materials. Prices vary with delivery location and the level of service required - please contact us for details.
Overseas Customers - Europe and Beyond
Please contact us BEFORE ordering. We can arrange delivery worldwide - please contact us for a quote. We regularly deliver to Ireland, France, Germany, Spain and the rest of Europe - deliveries are usually fulfilled in up to two weeks. Other countries including the USA are possible on request – please ask for a quotation and for further information please click HERE. Alternatively we can deliver to the shipper of your choice - please ask for details.
International Deliveries, Taxes, Duties & Import Restrictions
Our international carrier will despatch all overseas items and you will be contacted by your local Customs Office once your item has arrived. We have no knowledge of, and no responsibility for, the laws in your country of residence. Therefore you are responsible for the payment of any import duties and taxes of any kind that may be levied in your country of residence.
Overseas customers can either contact us before making your purchase in order for us to supply a shipping quotation or alternatively, place your order as normal and we will then contact you with the shipping costs and confirm your order.
In Stock Items
Most items are in stock and we aim for you to receive your order within 7-10 working days of us receiving cleared payment but larger items may take up to 21 days. An extra 3-5 days may be necessary for Scottish Highlands and Islands, Devon, Cornwall and AB postcodes.
You will be contacted by us and/or our carrier to arrange a mutually convenient delivery date and time slot.
Out of Stock Items
We aim to keep everything in stock but for out of stock items please contact us so that we can provide you with an estimated delivery date. Should you order an item that is found to be out of stock we will advise you before processing your order and give you the option of cancelling with a full refund or waiting until new stocks arrive.
We will contact you if for any reason there is an unreasonable delay in shipping your purchase. Our reproduction furniture is all hand made and the re-order time can be between 10-14 weeks. Bespoke items or items of a non standard size or design can take from 16-20 weeks or longer depending upon their complexity and your delivery location. We aim to be as accurate as we can with the delivery estimates we supply when your order is confirmed but they are not binding as delays may occur in shipping/customs/weather and traffic events over which we have no control. We respectfully ask our customers to be patient should unforeseen delays occur and you may rest assured that we will keep you fully updated with any delays.
We may deliver the goods in instalments if all the goods are not available at the same time for delivery. You will be advised of this in advance but you will not be charged any extra.
Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery. Nor shall any delay entitle the customer to terminate or rescind the contract. In the event that we agree to cancel an order due to unreasonable delays then a cancellation penalty of 50% of the total order value will be applied in order to cover our reasonable losses and expenses suffered as a result of the cancellation.
Failed Delivery/Failed Collection
If for any reason the customer fails to accept delivery of any of the goods when they are delivered we will bring the goods back to our depot and a charge of £75.00 will be made for each failed delivery plus a warehouse restocking charge of 20% if the order is subsequently cancelled.
A failed collection/delivery is defined as being the inability of either ourselves or our carrier to collect/deliver items to/from the customer for any reason including; unavailability, refusal by a party to release the items, refusal to assist with a driver only consignment or any other reason, within the time/date agreed between Love French Interiors/our carriers and the customer.
Delayed Collection
Any collection will be at a day and time slot previously agreed by the customer and Love French Interiors/our carrier. Should the collection of any items then be delayed due to unexpected dismantlement needs or repacking being undertaken by the customer or for any other reason then a pro rata delaying fee of £45 per hour may be incurred.
Delivery
We cannot collect or dispose of your old furniture. Please ensure you advise us of any awkward access such as narrow roads, restricted parking, narrow or steep stair cases to flats and small lifts. It is the responsibility of the customer to ensure all of this information is available to us prior to us attempting delivery. Where difficult access to a premises has not been advised, goods may be left at the point nearest to the address or returned to the depot pending a redelivery. A surcharge will be applied in this instance as this will be classed as a failed delivery (see failed deliveries above).
We cannot accept refunds for goods that cannot fit into the home or cannot be delivered due to access, unsuitability or any fault of the customer. It is the customer's responsibilty to ensure all goods fit through their entrance doors.
Delivery is by our dedicated furniture carrier and is to the door only. Items delivered beyond the threshold of your property or upstairs are carried out at the property owner’s risk and at the discretion of the delivery team. Due to current Health and Safety Laws and insurance requirements we are not responsible for any damage to goods or property as a result of a delivery beyond the property threshold. Delivery is usually made by one person – if the item is bulky or heavy please ensure that you have help available for our driver. Please be aware that any assistance you provide will be at your own risk as we cannot insure you against injury. If there is any doubt we recommend selecting our two man delivery service. In all cases you must ensure that someone is present to accept delivery as all deliveries must be signed for. Once the goods have been signed for this signifies that the customer has inspected the goods, checked all items are present and are in an acceptable condition. If a 3rd party is accepting the goods on the purchaser's behalf Love French Interiors cannot be held liable for their failure to correctly inspect the goods or check that all items are present and in an acceptable condition. Please make sure you keep the receipt enclosed with your goods.
Damage/Breakages/Faulty Goods: Please check all items very carefully on delivery, as refunds and exchanges can only be made if a breakage or any damage is spotted upon delivery. Before signing for your goods please check your items thoroughly, even if the boxes do appear to be in perfect condition. If your item is damaged or broken please telephone us straight away and whilst the delivery driver is with you on 020 3474 0092 - so that we can arrange for the item to be returned immediately. Please clearly mark the driver’s delivery note with a description of the problem. Once items are signed for we will not be held responsible for any loss or damage whatsoever. Signing for items as ‘unchecked’ is not acceptable. In the event that an item is faulty we reserve the right to repair it in the customer's home or accept its return for repair or replacement. If a replacement is not available we will offer a refund. In all cases we must be notified of any problems within 3 days of delivery.
Non-Deliveries: We will not accept liability of goods lost in transit unless you notify us by the next working day after the expected delivery date.
Incorrect Deliveries: It is your responsibility to notify us of any incorrect goods supplied by the next working day after the delivery.
No replacement stock will be sent and no refunds will be made until the damaged/faulty items have first been returned to us in their original packaging.
For all UK Mainland orders collection and replacement costs for faulty goods will be met in full by Love French Interiors. For items delivered outside the UK Mainland the customer will be liable for any collection and/or redelivery costs.
Returns
Please note that no goods are to be returned without contacting us first (preferably via telephone) and then confirming this request in writing. This allows us to supply you with a returns code and a return address. No returns will be accepted without a returns code. Bespoke /custom made items cannot be returned unless they are faulty.
It is our aim for you to be completely happy with your purchase and we will make every effort to ensure that this is the case. We want all our customers to be completely delighted with their purchase – our reputation and future depends upon our customer’s satisfaction.
As all our furniture is hand made some pieces may vary slightly in colour and size. Every effort is made to avoid this and every effort is made to match all colours and finishes. Natural products such as wood and silks naturally have slight dye, grain and shade variations. Furthermore, visible stains, marks etc are part of the desired antique finish and are not considered as defects. Industry standards allow size variations of up to 2cm (larger or smaller) with handmade items. We ask our customers to consider this when carrying our their measurements and/or considering whether to purchase an item. We will not refund furniture simply because it does not match, suit or fit or because it is found to be unsuitable to the position for which the customer envisaged. Each piece is ordered for you and cannot be returned to the manufacturer. We ask all our customers to check their measurements and access points very carefully to avoid disappointment. We reserve the right to apply a warehouse restocking charge of 20% plus the delivery cost for any items returned due to this situation. In any event all made to order/bespoke/custom made/altered items or soiled, incomplete, damaged or sale goods cannot be cancelled under any circumstance (unless they are faulty) once 7 days have passed from placing your order.
If you do wish to make a return, then:
1. You must tell us of your wish to cancel within 7 days of your receipt of the Goods by telephone on: 020 3474 0092 or e-mail: returns@lovefrenchinteriors.com All telephone requests must also be confirmed in writing. In such event the customer is liable to pay for both the cost of delivery as well as the cost of returning the goods (which would be the same charge as the delivery charge if using our delivery service).
2. You must retain the packaging until you have inspected the item as we cannot accept returns without the furniture being repacked – our carrier will not collect items without this. The returned items must be in a new and unused and resaleable condition and completely rewrapped in the original packaging in order to avoid any damage in transit. Any items returned that are not faulty will be subject to carriage being charged both for delivery and for collection (plus a 25% warehouse restocking charge if outside the 7 day returns period). Any returned goods that are damaged as a result of poor packaging will be charged at a rate appropriate to the damage incurred and it will be your responsibility to claim for the damage from the carrier.
3. The Goods must be returned to us within 30 days of your telling us of your wish to cancel with the goods, any accessories, and all packaging in their original, pristine condition, securely wrapped to prevent damage and including our delivery slip and completed returns form. Items returned after 30 days will not be refunded.
All returns are at your risk and cost. We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you. If we arrange to collect our goods please ensure that they are ready to be released at the time and day agreed by us, you and our carrier otherwise a delayed collection fee may result (see failed collection/delivery above)
Only after we have received and inspected the Goods, will Love French Interiors refund you with the full purchase price of the goods returned. This will be no later than 30 days from the date of receipt less the carriage charges. We cannot refund delivery or collection charges as the delivery is a service carried out on our behalf by a 3rd party. If free delivery applied on the original order then this will be charged for in the event that the goods are later returned. All refunds will be made via cheque and will reflect the transportation charges.
Unwanted items returned for refund or exchange may be subject to a restocking fee. Items returned after 7 days will only be accepted at our discretion and will be subject to a 25% warehouse restocking fee.
If you do not return the Goods to us, you are still liable to us for the cost. Unfortunately, we cannot accept responsibility for returned items being lost/damaged in transit so therefore strongly recommend that you get Insurance against loss or damage.
Love French Interiors operate a strict 12 month warranty on all items. Complaints made outside the 12 month period are not covered by warranty. This returns policy does not affect your statutory rights.
Force Majeure
Love French Interiors shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.